Service / AI chatbots
A chatbot that knows when to hand over.
We build support and sales chatbots that answer from your own documents, collect the details your team needs, and pass the conversation to a person when it should.
01 / What it does
Three jobs a good bot does well.
- 01.1Answers repeat questionsOpening hours, pricing basics, order status, policies — from your approved material only.
- 01.2Qualifies new enquiriesAsks the questions your sales team would ask, then routes the lead. See sales automation
- 01.3Hands over cleanlySends the conversation and context to a person in your helpdesk, inbox or chat.
02 / Platforms
Built where your customers already are.
AI models
- OpenAI GPT
- Anthropic Claude
- Google Gemini
Chat platforms
- Intercom Fin
- Zendesk AI
- Tidio Lyro
- ManyChat
- Chatbase
- Custom
We recommend a platform after the audit, based on your volume, existing tools and budget.
03 / Questions
Before you ask.
Which chatbot platform is right for us?
It depends on your volume and where customers reach you. Intercom and Zendesk suit teams with an existing helpdesk. Tidio is a low-cost start for small teams. ManyChat covers Instagram and WhatsApp. A custom build on GPT, Claude or Gemini gives full control when none of those fit.
Can the bot hand a conversation to a person?
Yes, and it should. Every bot we build has a clear escalation path, so complex or sensitive conversations reach your team with the full context.
What does the bot learn from?
Your own material: website pages, FAQs, help docs, policies and past support conversations. We structure it into a knowledge base and keep it current in phase 5.
What happens when the bot doesn’t know?
It says so and offers a person. We test this before launch with the questions your customers really ask.
Next step
Have a support inbox full of the same questions?
Send us ten of them. We’ll tell you how many a bot could answer from your current material.